FAQ

FAQ Roo's Electrical Services



ASK A QUESTION

Our Frequently Asked Questions

  • What kind of solar panels should I use?

    At Roo’s Electrical we recommend LG, Seraphim and REC solar panels. Please chat with us about the best fit for your needs.

  • Do you install batteries for solar systems?

    Yes, we install batteries for solar systems, please contact us to discuss your needs.

  • I’ve lost power, what can I do?

    Give us a call and we’ll talk you through some simple fault-finding steps to help you get power back without the need for a call-out.

  • What level of qualifications should my electrician have?

    Each of our team members hold an Electrical Workers Registration authorised by the Commissioner for Consumer Affairs SA.

  • Do you charge a call-out fee?

    We do not charge a call-out fee for work that has been booked in advance. However, emergency work that requires rescheduling of other clients will attract a call-out fee.

  • Are you a registered contractor?

    Yes, Roo’s Electrical holds a contractor’s licence through Consumer Business Services SA.

  • What happens if something goes wrong? Are you covered by insurance?

    We pride ourselves on endeavouring to make sure that nothing goes wrong, but in the unlikely event that something does we will work closely with you to resolve the problem and hold all the relevant insurances under law.

  • CUSTOMER SERVICE

    Our friendly electricians take the time needed to provide you with a comprehensive explanation of your technology, the solutions needed and how your current systems can be improved to increase efficiency and cost savings.

  • LENGTHY WARRANTIES

    To ensure we meet our customer service focus AND green ethos, we only use quality products with lengthy warranties to protect your pocket and our planet. With product warranties of up to 25 years on solar equipment, 15 years longer than the standard, you will have peace of mind that you won’t be caught out having to replace your panels as soon as the buy back period ends.

  • GREEN ETHOS

    With Roos Electrical, If you choose green, you get green. It may sound obvious, but it’s not always the case. Inferior products, even those regarded as environmentally friendly, that are faulty or fail, often before standard warranties end, continue to put pressure on the planet due to the need for disposal and replacement.